Our guests' precious time is very
important to us. Late arrival for an appointment may
result in an adjustment to your service so that we
do not run late for our next guests.
We kindly ask you to arrive fifteen
(15) minutes earlier from your scheduled appointment
time so that you can provide us important information.
As a courtesy to our clients and the
Spa staff, we request a 24 hour notice for weekday
appointments and 48 hour notice for Saturday appointments.
For half-day or full-day programs, we kindly request
one week's notice. For no shows or failure to cancel
appointment within the above guidelines, we reserve
the right to charge up to 100% of the missed appointment’s
service-price.
In consideration of our guests seeking
a relaxing atmosphere, we request that you do not
bring children under the age of 12 into the spa.
The industry average is 18% and we leave
this privilege to you on a la carte services. Spa
packages will include 18% gratuity in the price.
We would love to hear your comments
and suggestions so we can always provide you with
the best services. The greatest compliment our clients
can give us is the recommendation of their friends
and loved ones.
As a courtesy to our clients and to
preserve tranquility in the spa, we kindly request
all cellular phones to be turned off upon entering
the spa.
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